FirstListen is a product of ScotEllas Ventures Inc. ("SVI"). This Refund Policy explains how refunds work for the FirstListen subscription.
What you pay for
Musicians subscribe to FirstListen Artist, an auto-renewable subscription billed monthly or yearly, depending on the plan you choose, at the price shown in the app and in the store when you subscribe. Industry professionals use FirstListen free. There is no other purchase in the app.
Who handles refunds
You make every purchase through the Apple App Store or Google Play, and that store handles refunds under its own refund policies. SVI does not receive your payment details.
Apple App Store
Apple handles every refund for a purchase made through the App Store, and we cannot issue one ourselves. To ask for a refund, visit reportaproblem.apple.com and sign in with the Apple Account you used to subscribe.
Google Play
To ask for a refund for a purchase made through Google Play, visit play.google.com/store/account and follow Google Play's refund process. If Google Play directs you to the developer, email us at support@firstlisten.live.
Cancelling
Cancel your subscription in your App Store or Google Play account settings. The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period, and after you cancel you keep access until the end of the period you have paid for. Deleting your FirstListen account does not cancel your subscription, so cancel it with Apple or Google as well.
Talk to us
If something went wrong with a purchase, tell us at support@firstlisten.live.
